Payment Terms & Conditions

These Payment Terms & Conditions (hereinafter referred to as “Terms”) govern quotations, orders, invoicing, payments, dispatch, delivery, cancellation, refund and related obligations in relation to solar projects undertaken by Suntek Energy Systems Pvt. Ltd. under the brand name “TRUZON SOLAR” (hereinafter referred to as the “Company”). These Terms shall apply to and form an integral part of each quotation, sales order, work order, invoice, purchase confirmation and transaction entered into between the Company and the customer (the “Customer”), unless otherwise expressly agreed by the Company in writing.

• Validity of Quotation:

Any quotation issued by the Company shall remain valid for a period of seven (7) days from the date of issuance, unless a different validity period is expressly stated in the quotation. The pricing set out in a confirmed Sales Order shall remain firm for a period of forty-five (45) days from the date of Sales Order confirmation, subject to no material change in scope, specifications, applicable taxes, statutory levies, freight rates, government policy, or site conditions.

• Payment Structure:
  The Customer shall make payment of the total order value in the following manner: 

1) 30% of the total order value as an advance, payable upon confirmation of the Sales Order;

2) 70% of the total order value prior to material dispatch, installation scheduling, or release of goods from the Company’s warehouse, as applicable.

The Company shall have no obligation to commence procurement, reserve inventory, schedule dispatch, mobilise installation teams, or continue work unless the applicable payment milestone has been duly received in cleared funds.

• Modes of Payment

Payments may be made by bank transfer, cheque, demand draft, UPI, payment link, online banking, debit card, credit card, or such other mode as may be permitted or notified by the Company from time to time. The Customer shall ensure that all payments are made only through authorised payment channels communicated by the Company.

No payment shall be deemed received unless and until the relevant amount is actually credited to the Company’s designated bank account or otherwise confirmed by the Company as successfully realised.

• Online Payments and Third-Party Payments Processors

Where the Company enables online payments, such payments may be processed through independent third-party payment gateway service providers, payment aggregators, banks, card networks, UPI service providers, wallet operators, or other payment intermediaries (“Payment Processors”). The Customer acknowledges and agrees that:

1. the Company may use one or more Payment Processors for facilitating electronic transactions
2. processing of online payments shall be subject to the applicable terms, conditions, privacy policies and operational requirements of such Payment Processors, banks and financial institutions the Company does not control and shall not be responsible for any delay, failure, interruption, technical error, unauthorized access, charge decline, transaction reversal, bank outage, network issue, or payment authentication failure attributable to any Payment Processor or banking channel
3. any charges, convenience fees, platform fees, bank charges, card charges, taxes, or similar deductions levied by a Payment Processor or banking institution shall, unless expressly agreed otherwise in writing, be borne by the Customer; and
4. the Customer shall retain proof of successful transaction completion and furnish the same to the Company on request for reconciliation purposes.

In the event any online payment is shown as pending, failed, reversed, disputed, or charge-backed by the issuing bank or Payment Processor, the relevant order, dispatch, installation or service obligation may be kept on hold by the Company until actual receipt and confirmation of funds.

5. Taxes & Deductions and Payment Application

All amounts payable to the Company are exclusive of applicable taxes, duties, levies and governmental charges, unless specifically stated otherwise. The Customer shall be responsible for payment of all applicable GST and other statutory dues arising in connection with the transaction.

No deduction, withholding, set-off, counterclaim or adjustment shall be made by the Customer from any payment due to the Company except where required by applicable law and supported by valid documentary evidence. Any payment received may be appropriated by the Company first towards taxes, charges, interest, costs, older outstanding invoices, and thereafter towards the relevant invoice or milestone, in such manner as the Company may determine.

6. Design and Bill of Materials (BoM)

The design, bill of materials, technical configuration and system layout shall be as per the version approved by the Customer. Any change requested by the Customer after approval, including any modification to module placement, inverter selection, structure, wiring route, cable length, mounting configuration, or site scope, may result in revision of price, delivery timelines and installation schedule, and may be undertaken only upon the Company’s written confirmation.

7. Cancellation by Customer

A confirmed order shall ordinarily be treated as binding. Any request for cancellation shall be required to be made by the Customer in writing and shall be effective only upon written acceptance by the Company. Without prejudice to the Company’s other rights and remedies, the following principles shall apply:

1. prior to feasibility approval, the Company may levy cancellation charges equal to 5% of the total order value, in addition to any non-recoverable application fees, documentation charges, survey charges, or third-party costs already incurred;
2. after feasibility approval but prior to dispatch, the Company may levy cancellation charges equal to 10% of the total order value, together with all actual third-party, logistics, processing and administrative costs incurred;
3. after dispatch of materials, the Company may levy cancellation charges equal to 20% of the total order value, together with freight, handling, recovery, restocking, demobilisation and other actual costs incurred; and
4. where any goods are custom-ordered, specially procured, fabricated, configured, or allocated specifically for the Customer, the Company reserves the right to recover the full non-cancellable procurement or fabrication cost.

Any cancellation request shall be processed only after internal review by the Company, and the Company’s determination of the applicable deductions and recoverable costs shall be final and binding, save in case of manifest error.

8. Refund Policy and Refund Process

Advance amounts, booking amounts and milestone payments shall be treated as non-refundable except to the limited extent expressly provided under these Terms or otherwise approved by the Company in writing.

A refund may be considered only in the following circumstances:

1. where project feasibility is not approved by the relevant authority and the order cannot proceed for reasons not attributable to the Customer’s default, misrepresentation, or failure to provide documentation or site access;
2. where the Company, in its sole discretion, accepts a written cancellation request and determines that a refundable balance remains after deducting applicable cancellation charges, third-party costs, taxes, duties, government fees, logistics expenses and administrative charges; or
3. where excess payment has been demonstrably received by the Company due to a duplicate transaction or reconciliation error.

Any request for refund must be submitted by the Customer in writing, together with supporting documents, proof of payment, bank account details and such other information as may reasonably be required by the Company for verification and processing.

Subject to completion of verification, approval of the refund claim and receipt of all required documents, any approved refund shall ordinarily be processed within fifteen (15) to thirty (30) business days. Refund timelines are indicative and may be extended where delay is caused by banks, Payment Processors, statutory authorities, reversal channels, verification requirements, or circumstances beyond the Company’s reasonable control.

Refunds, where approved, shall be remitted only through banking channels or such other lawful mode as determined by the Company and, unless otherwise required by law, shall be made to the original source account or to the Customer’s verified bank account. Cash refunds shall not be made.

9. Dispatch and Delivery

Subject to receipt of all due payments, approvals and site readiness confirmations, materials shall ordinarily be dispatched within ten (10) days of DISCOM feasibility approval. For projects up to 50 kWp, installation and project completion shall ordinarily be targeted within thirty (30) days from feasibility approval, subject to site readiness, weather, access, statutory permissions, and availability of materials and manpower.

Any delivery or completion timelines are estimates only and may reasonably vary due to logistics constraints, authority approvals, Customer-caused delays, scope changes, force majeure events, or supply chain disruptions.

10. Warranty

Unless otherwise specified in the relevant manufacturer documentation or sales document, the following warranty framework shall apply from the date of dispatch or delivery, as applicable:

1. General equipment: 60 months;
2. Solar modules: 12 years product/linear output warranty and 25 to 30 years performance warranty, subject to manufacturer terms;
3. Inverter: 5 years.

Warranty exclusions shall include consumables and excluded items such as MCBs and SPDs, damage arising from misuse, neglect, accident, electrical surge, fire, flooding, acts of God, unauthorised repair or modification, improper handling, or non-compliance with operating instructions. Detailed component-specific warranty certificates shall be provided at the time of project handover, wherever applicable.

11. Subsidy

Any subsidy, Eligible residential users may avail Central Financial Assistance (“CFA”) under the PM Surya Ghar: Muft Bijli Yojana, implemented by the Ministry of New and Renewable Energy (MNRE), Government of India, subject to fulfillment of applicable eligibility criteria and guidelines

1. Eligibility:
   CFA shall be available only to residential consumers installing grid-connected rooftop solar systems and shall not be applicable to commercial, industrial, or other non-residential categories.
2. Subsidy Structure (CFA):

The CFA shall be provided as per the following structure:

• First 2 kWp capacity: Rs. 30,000 per kWp
• Additional 1 kWp capacity (up to 3 kWp total): Rs. 18,000 per kWp
• Capacity beyond 3 kWp: No additional CFA

Accordingly, the maximum subsidy available per residential household is Rs. 78,000

3. Mode of Disbursement:

The CFA amount shall be released only after successful installation, inspection, and commissioning of the rooftop solar system and submission of required documents on the National Portal. The subsidy shall be transferred:

• Directly to the customer’s bank account, or
• To the loan account, where the system is financed through a loan.

4.  Conditions:

• • The installation must comply with MNRE technical specifications and scheme requirements, including use of domestically manufactured solar modules (DCR compliance).
  • Subsidy shall be available only once per residential installation.
  • Additional subsidy, if any, may be provided by the respective State/UT Government subject to applicable policies.

5. Disclaimer:

The subsidy amount, eligibility criteria, timelines, and disbursement mechanism are subject to change in accordance with notifications, amendments, or directions issued by MNRE or other competent authorities from time to time. The Company shall not be responsible for any such changes or delays in subsidy disbursement.

12. Site Safety and Security

The Customer shall be responsible for ensuring safe, lawful and unobstructed access to the site and for providing adequate security for materials delivered to or stored at the site prior to installation and handover. The Company shall not be liable for theft, loss or damage occurring at the site due to inadequate security or unsafe conditions not attributable to the Company.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All disputes, claims, or controversies arising out of or relating to these Policy terms shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.

We reserve the right to amend this Policy at any time. Amendments shall be effective upon posting on the Website. Your continued access to or use of the Website after such posting constitutes your acceptance of the revised Policy terms.

14. Contact for Payment and Refund Queries

Any query relating to payment confirmation, invoice reconciliation, cancellation request, refund status, or banking details should be addressed to the Company through its official contact details as set out in the relevant quotation, invoice, or order document. The Customer is advised not to rely on informal or unauthorised communication for remittance instructions.