Warranty Policy

1. Overview

Suntek Energy Systems Pvt Ltd, operating under the brand “TRUZON SOLAR” (“Company”), offers warranties on solar systems supplied and/or installed by us or our authorized partners. This Policy outlines coverage, eligibility, exclusions, claims process, and terms to ensure transparency and compliance with Indian consumer laws, including the Consumer Protection Act, 2019.

Warranty Periods by Customer Type

Warranties commence on the system commissioning date (as verified by the report). Periods vary by customer segment and component. Extended warranties are optional and must be purchased at the time of installation.

1. Residential Customers

Component	Standard Warranty	Extended Warranty (Optional)	Warranty Type
Solar PV Modules	10 years product, 25 years performance (≥80% output or per Manufacturer)	N/A	Product & Performance
Inverter	5 years	8-10 years	Product
Module Mounting Structure	5 years	10 years (HDG)	Structural
DC Cables	1 year	3 years	Product
AC Cables	1 year	3 years	Product
Lightning Protection	1 year	N/A	Product
Monitoring System (App)	1 year	3 years	Software Support

2. Commercial & Industrial Customers

Component	Standard Warranty	Extended Warranty (Optional)	Warranty Type
Solar PV Modules	10 years product, 25 years performance	N/A	Product & Performance
Inverter (String/Central)	5 years	10 years	Product
Module Mounting Structure	5 years	10 years (for HDG)	Structural
SCADA / Monitoring System	1 year	3 years	Hardware & Software
DC/AC Cables	1 year	5 years	Product
Lightning/Earthing System	1 year	N/A	Product
Control Panel / MCB/DBs	1 year	3 years	Product
Battery Bank (if used)	3 years	5 years	Product

3. Government Customers (Tenders)

Component	Standard Warranty	Extended Warranty (Optional)	Warranty Type
Solar PV Modules	10 years product, 25 years performance (Ministry of New and Renewable Energy (India) for Solar Products- Complaint)	As per tender norms	Product & Performance
Inverter	5 years (min. as per MNRE)	As per project	Product
Mounting Structure	5 years Hot Dip Galvanized (MNRE compliant)	N/A	Structural
Supervisory Control And Data Acquisition / Remote Monitoring	1 year	3 years	Hardware & Communication
Cables (DC/AC)	1 year	N/A	Product
LT Panels / PCC	1 year	3 years	Product
Earthing & Lightning	1 year	N/A	Product
Battery / Hybrid System	3 years	As per project	Product

4. Institutional Customers (Schools, Hospitals, NGOs)

Component	Standard Warranty	Extended Warranty (Optional)	Warranty Type
Solar PV Modules	10 years product, 25 years performance	N/A	Product & Performance
Inverter	5 years	8 years	Product
Mounting Structure	5 years	10 years	Structural
SCADA / Monitoring	1 year	2-3 years	Hardware & Software
DC/AC Cables	1 year	3 years	Product
Civil Foundation	1 year	–	Workmanship

2. Warranty Terms & Conditions

At Truzon Solar, operated by Suntek Energy Systems Private Limited (“Company”), we affirm our commitment to delivering reliable, high-performing solar solutions supported by a robust warranty framework. The following provisions shall govern the scope, eligibility, and limitations of the Company’s warranty policy, which is intended to safeguard system performance, provide assurance to Customers, and ensure support availability throughout the operational lifecycle of the solar installation.

A. Coverage

Our warranty covers the following aspects:

Manufacturing Defects in materials/worksmanship.
Performance Guarantee (e.g., modules ≥80% output after 25 years).
Installation Defects (if by Company/authorised partners).
System Functionality (e.g., monitoring connectivity)
Hardware Failures under normal use.

B. Warranty Eligibility

In order to invoke and obtain warranty coverage under the Company’s warranty policy, the following conditions shall be satisfied in their entirety:

System Supply and Installation: The solar panel product must have been supplied and/or installed by Truzon Solar or its duly authorised channel partner, utilising components approved by the Company.
Design, Safety, and Commissioning: The system shall have been installed and maintained strictly in accordance with the original design specifications and applicable safety norms. Commissioning shall be duly documented, including, inter alia, installation photographs and commissioning reports.
Maintenance and Service Records: The system is subject to Annual Maintenance Contracts (AMC) or Operations & Maintenance (O&M) agreements. Complete maintenance logs and service records shall be made available to the Company upon request for evaluation and verification.

C. Exclusions (What is NOT covered)

The warranty obligations of Truzon Solar, acting through Suntek Energy Systems Private Limited (“Company”), shall be expressly limited and/or rendered void under the following circumstances:

Force Majeure / Acts of Nature: Coverage shall not extend to damage or defects arising from natural disasters or extraordinary events, including, inter alia, lightning, floods, earthquakes, storms, or fire, as well as riots, war, civil commotion, or political unrest that compromise equipment safety.
Unauthorised Modifications or Third‑Party Tampering: Warranty protection shall be void where alterations, repairs, or adjustments are undertaken by any person or agency not duly authorised by the Company, or where incompatible parts, accessories, or components not supplied or approved by the Company are installed.
Negligence or Lack of Maintenance: Coverage shall not apply to physical damage or deterioration resulting from improper use, failure to undertake routine cleaning, or accumulation of dust and debris. Exclusions shall further extend to damage caused by pest or insect intrusion, rust or corrosion due to water stagnation, or other neglectful acts.
Vandalism or Accidental Damage: Warranty obligations shall be excluded in cases of human-induced damage, including, inter alia, breaking of panels, inverter tampering, cable cuts, or other deliberate acts, as well as accidental damage caused by vehicles, falling objects, tools, or similar external factors.
Serial Number Tampering or Removal of Warranty Seals: Coverage shall be void where identifiable serial numbers on modules, inverters, or other components are absent, altered, or illegible, or where warranty seals or void stickers have been broken, removed or otherwise compromised.

D. Obligations of the Customer

Cleanliness and Safety: The Customer shall maintain basic cleanliness and safety in and around the solar system, ensuring the installation environment remains free of hazards that may impair functionality.
Protection Against Stress or Damage: The Customer shall ensure that no physical, mechanical, or undue stress is applied to any component of the solar system, whether intentionally or inadvertently.
Access for Inspection and Maintenance: The Customer shall permit and facilitate inspection, servicing, and maintenance access to Truzon Solar’s authorized service personnel, as and when reasonably required.
Timely Notification of Issues: The Customer shall notify Truzon Solar of any observed fault, defect, or irregularity within seven (7) working days of detection, accompanied by relevant details to enable evaluation and remedial action.

3. Claim Process

Truzon Solar endeavors to provide Customers with a fair, smooth, and transparent process for warranty claims. In the event that a Customer identifies an issue with the solar system which is believed to fall within the scope of warranty coverage, the Customer shall follow the procedure prescribed herein.

Step 1: Raise a Service Request

You can initiate a warranty claim through any of the following methods:

Email: Send an email to info@truzonsolar.com, use the portal (www.truzonsolar.com), or via a partner. Include name, address, invoice, commissioning date, issue description, photos/videos, and serial numbers.
Customer Support Portal: Visit truzonsolar.com/support and fill out the Service Request Form with system and contact details.
Through Channel Partner: If your installation was completed through an authorised Truzon channel partner, you may submit your request through that partner, and the partner may raise it on your behalf via the partner portal.

Required Information at the Time of Request:

Customer Name & Contact Number
Installation Address
Invoice or Purchase Order Copy
System Commissioning Date
Nature of the Issue (Detailed Description)
Photos/Videos (if applicable)
Serial Numbers of affected components

Step 2: Inspection & Technical Verification

Once your request is logged:

A Truzon Solar technician or authorized engineer will be assigned within 24-48 hours.
An on-site or remote inspection will be scheduled based on the issue type.
The technician will evaluate:

Faults in components (inverter, module, SCADA, etc.)

Installation integrity and wear-and-tear

Validity of warranty coverage for the affected part

Step 3: Resolution – Repair / Replace / Refund

Based on the technician’s assessment:

Repair: Minor faults or replaceable parts will be fixed on-site or with minimal downtime.
Replacement: Defective components under warranty will be replaced with equivalent or better-rated products.
Refund: In rare cases where repair or replacement isn’t feasible, a partial or full refund (based on the component’s value) will be processed within 15 days.

Note: Decisions are based on warranty status, product condition, and adherence to Truzon’s usage guidelines.

Step 4: Timelines (standard; longer for remote areas):

Our standard resolution timelines:

Activity	Turnaround Time
Acknowledgment of Request	24 hours
Technician Assignment	1-2 working days
Site Visit & Diagnosis	3-5 working days
Resolution (Repair/Replace)	3-7 working days (subject to part availability and location)

For remote/rural locations, additional time may be required due to logistics.

4. Required Documents for Warranty Claim

To ensure the timely and accurate processing of any warranty claim, the Customer shall provide the following documents and information at the time of raising the service request, as may be reasonably required by Truzon Solar:

Document / Information	Purpose
Invoice or Purchase Order Copy	Proof of purchase and verification of warranty eligibility
System Commissioning Report	Confirms installation and operational date for determining warranty period
Photos / Videos of the Issue	Helps in initial remote diagnosis and saves time during site inspection
Serial Numbers of Affected Components	Enables tracking and validation against supplied records
Ownership Details (if not the original customer)	Required in case of warranty transfer or third-party claim

All documents must be clear, legible, and unedited, preferably in PDF or image format.

5. Warranty Transfer Policy

Truzon Solar permits the transfer of warranty coverage upon a change in ownership of the property or the solar system (product). Such transfer shall ensure continuity of warranty service and support for the new owner, subject to compliance with the applicable terms and conditions of the warranty policy.

Eligibility for Warranty Transfer:

The system must have been originally installed by Truzon Solar or its authorised partners.
The new owner must notify Truzon Solar in writing within 30 days of the change in ownership.

Required Documents for Transfer:

Copy of original purchase invoice or commissioning certificate
Copy of property sale deed or ownership transfer document
Completed Warranty Transfer Request Form (available on website or via email).

Important Notes:

The Warranty is not transferable in the event of component relocation without Truzon’s consent.
Warranty validity period remains based on the original commissioning date (not reset upon transfer).
Transfer requests made more than 30 days after the sale may incur an administrative fee or inspection charge.

6. Post-Warranty Support & AMC (Annual Maintenance Contract)

Post-warranty: Paid AMCs for maintenance (quarterly cleaning, checks, reports). Priority service; discounts on spares. Contact info@truzonsolar.com.

Available AMC Packages Include:

Service Component	Frequency	Inclusions
Inverter Health Check	Bi-Annual / Annual	Firmware updates, error log analysis, performance review
System Cleaning & Inspection	Quarterly / Half-Yearly	Panel cleaning, structure check, cable condition, junction boxes
Preventive Maintenance	Annual	Electrical and mechanical checks, tightening of terminals
SCADA / Monitoring Support	Monthly / Quarterly	Connectivity check, data log review, troubleshooting alerts

AMC Benefits include:

Priority response time
Discounted rates on spares & upgrades
Regular performance reports
Free remote support & diagnostics

To enroll in a maintenance plan, contact us at info@truzonsolar.com or speak with your installation partner.

7. Limitations & Governing Law

Remedies limited to repair/replace/refund (pro-rated value); no consequential damages.
Subject to Indian law; disputes under Hyderabad jurisdiction.
Company not liable for generation losses or third-party claims.
For queries: info@truzonsolar.com | +91-9030032222 | truzonsolar.com .

+91-9030032222

info@truzonsolar.com

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